Frequently Asked Questions

Ordering

How will I know my order was received?

An order confirmation is sent to the email entered at checkout. Review it promptly and contact us if any detail is incorrect.

Can an order be changed?

Email service@aureviqu.com as soon as possible. Changes cannot be guaranteed once fulfillment begins.

Shipping

When will my order arrive?

Processing normally takes 1–3 business days, followed by an estimated 5–10 business days in transit.

Returns

What is the return window?

Eligible items may be returned within 30 days after delivery. See the Refund Policy for conditions and instructions.

Size, carry, and care

Where can I find dimensions and carrying details?

Each product page lists confirmed dimensions, closure, handle or strap configuration, interior structure, included pieces, and material information. Styling photographs help explain scale but do not replace the written measurements.

How should a piece be cared for?

Follow the care guidance shown on the product page and avoid unverified cleaners or treatments. Contact customer care before using a product not identified in the guidance.